How to Check Your NSSF Contributions

Check your NSSF statement through official Kenyan services, recover access and compare contribution months, employer payments and payslip deductions.

6 min readReviewed 25 October 2026
Illustration of a Kenyan employee checking a smartphone beside a payslip and calculator.

Your NSSF deduction

Tier I + II, 2026 rates

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To check your NSSF contributions in Kenya, obtain your member statement through NSSF’s official self-service portal or ask NSSF for a statement. Then compare the contribution months with your payslips. A payslip shows what payroll deducted; the statement lets you check the contributions recorded against your membership.

Start with the NSSF contribution calculator if you also want to check the expected employee and employer amounts. Keep that calculation beside your statement so you can compare the same month and the same type of contribution.

Choose an official way to check

RouteWhere to startUseful when
Online statementNSSF self-service portal, then “NSSF Contributions Statement”.You want to obtain your record through the member service.
Phone assistanceNSSF lists *303# for regular member services and 0704 303303 for WhatsApp assistance.You need a mobile route or help accessing your record.
In-person helpFind an office through the official NSSF branch directory.You cannot recover access or need help identifying your account.

The phone channels above are confirmed on NSSF’s current member-service information. That page distinguishes regular NSSF services from Haba Haba, a separate product accessed through *254#. Choose the service that matches the contributions you are checking.

How to check your NSSF statement online

  1. Have your details ready. Keep your NSSF membership number and the payslips for the months you want to check to hand. Use your own account credentials when the service requests them.
  2. Open the official portal. Go to selfservice.nssf.or.ke and select “NSSF Contributions Statement” under the member services. Follow the account-access instructions displayed by NSSF.
  3. Check that the record belongs to you. Confirm your membership number and name before comparing amounts. If the details differ, ask NSSF to identify the correct record.
  4. Review the period you need. Look for the contribution months relevant to your query. If you are shown only a balance or a short summary, request the detailed statement for those months.
  5. Keep a dated copy. Use the available download or print facility, or ask NSSF for a copy. Note when you obtained it so you can distinguish a later correction from the earlier record.

If the statement page does not load or you cannot complete access, use NSSF’s published phone or branch channels. An unavailable page tells you nothing about whether a contribution has been paid.

Already a member but never activated online access?

NSSF’s member self-service instructions distinguish an existing member’s online account from a new membership. They describe “Existing Member eCert”, branch approval and an encoded key, followed by “Member Activation”. Follow the route for an existing member if you already have an NSSF number.

For a forgotten password, the official member resources page lists “Recover Forgotten/Lost Credentials” and says the account must already be activated for a password reset. It also describes recertification where account details have been lost. If you are unsure which applies, ask NSSF to help with your existing membership.

Match the statement to your payslip

Check one payroll month at a time. NSSF’s employer return instructions identify a payroll period separately from the employer number. That makes the contribution period the useful starting point for reconciliation; a transaction date alone may not identify the salary month it covers.

What to matchWhat to check
Member detailsThe NSSF number used by payroll matches your member record.
EmployerThe employer or remitting entity corresponds to the job being checked. Ask payroll about an unfamiliar company name.
Contribution periodIdentify the salary month each payment covers, including any arrears or adjustment.
Employee contributionCompare the employee amount with the NSSF deduction on that month’s payslip.
Employer contributionConfirm the employer’s share separately before comparing a combined total.
Balance and interestKeep the accumulated account balance and interest separate from the contribution for one month.

If a statement does not show one of these details clearly, ask NSSF or payroll to explain the relevant entry. For help finding the payroll figures, use our guide to reading a Kenyan payslip.

Example: KES 3,000 deducted, KES 6,000 contributed

Suppose an employee had KES 50,000 of pensionable earnings for September 2026, with both contribution tiers remitted to NSSF. Applying the 6% employee rate and matching employer share in NSSF’s Year 4 notice gives:

ItemExpected amount
Employee deduction: KES 50,000 × 6%KES 3,000
Employer contributionKES 3,000
Total contribution for that monthKES 6,000

A combined monthly credit of KES 6,000 would therefore be consistent with an employee payslip deduction of KES 3,000. Check what each displayed amount includes before raising a mismatch. For contribution ceilings, tiers and historical periods, see the NSSF rates and contribution guide.

What if Tier II goes to another pension scheme?

The Retirement Benefits Authority explains that employers can apply to remit Tier II to a qualifying contracted-out scheme. If payroll confirms that an approved arrangement applies to you, request the relevant scheme statement as well and ask which amounts went to each destination. An NSSF statement alone may not show that separate Tier II record.

What to do after checking

If the months and amounts reconcile, retain the statement with your payslips. If a month is missing or an amount is unclear, write down the contribution period, employee deduction, employer amount if known, and what the statement shows. Ask payroll for the corresponding remittance details and take the specific discrepancy to NSSF where needed.

Our separate guide to missing NSSF contributions explains the follow-up process. Keep the dates and references together rather than starting again with a different description each time you ask for help.

Common questions

Is an NSSF statement free?

NSSF’s official FAQ says it provides a statement of account free on request. It describes the statement as showing accumulated contributions and interest. This is separate from any phone-network or internet charges involved in accessing a service.

Do I need a new NSSF number when I change jobs?

No. NSSF says your membership number stays the same when you change employers. Give the existing number to the new employer and check the contribution periods around the change of job, particularly if two employers paid you in the same month.

Can the calculator confirm that my employer paid?

The NSSF calculator estimates the contribution from the pay and period entered. Your member statement provides the record to reconcile against it. To see how NSSF fits alongside income tax and other salary deductions, use the Kenya PAYE calculator and the supporting statutory deductions guide.

Sources and review date

Published and reviewed on 25 October 2026. Based on NSSF and RBA public guidance checked on that date. Follow NSSF’s current on-screen instructions when accessing your own account.